Are you being served? Why astonishing customer service is key to fast growth
Do you offer great customer service? Hmm. I wonder if you do. The thing is, a lot of firms offer okayish customer service. The sort of service which just about suffices. But it is possible to become...
View ArticleHandling fast growth: the story behind The Cambridge Satchel Company
A Google Chrome ad flashes up. It tells a story of a woman’s decision to start a business. She has her idea, she searches for UK leather craftsmen, bags are made. She sends a bag to a fashion blogger,...
View ArticleRead all about it: what SMEs can learn from the Daily Mail
The Daily Mail (or, Mail Online) is the world’s most read online newspaper, having overtaken the New York Times in February. It now gets more than six million unique visitors a day. The site attracts...
View ArticleSmaller but smarter: some businesses must be inventive to grow
One of my favourite interviews of 2012 was with Jane ní Dhulchaointigh, inventor, entrepreneur and CEO of fast-growing Sugru, a versatile, all-purpose repair and modifying putty that is serving an...
View ArticleVideo: Think Bigger meets Matrix
When we’re offered the chance to get out and chat to fast-growth superstars here at Think Bigger, we never turn the opportunity down. So when we found out that Ian Kelly – CEO of the UK’s largest...
View ArticleAn inventive way to get a tax break
Here’s an interesting question for you: what does the UK actually do? The boring answer is that we do the stuff in the middle. About 78% of the British economy is made up by the ‘services sector’,...
View ArticleWhat happens in Vegas… CES unveils the products of the future
Take one look at some of the items on show at this year’s Consumer Electronics Show (CES) in Vegas, and you’ll wonder how we ever survived without them. In a week in which we’ve learned that half of...
View ArticleThe long-playing record store: learning from HMV’s successes and failures
HMV’s collapse earlier this week offers vital education for all sizes of enterprise, including small to medium businesses. But there have also been many successes, worth emulating, and which date...
View ArticleHot pants make hot business
Living and working in a big city can be exhausting. There’s so much to do, so many people to see, and often, a rather demanding job keeping you late in the office and stuck at your desk through...
View ArticlePut your cards on the table. Business cards that is
Here at Think Bigger, our pages are laced with stories of character and charm. And charm more we shall – this time under the influence of Paul Lewis, Director of Marketing at moo.com. MOO is an...
View ArticleOffice envy
Envy is a powerful motive. So is shame. So let me nip one source of these twin miseries in the bud by pointing out that if you are seeing some of the swish new offices being opened recently and...
View ArticleThe Resilient Manufacturer
According to recent findings from the British Chambers of Commerce and Office of National Statistics the growth in Britain’s manufacturing sector is leading the charge against a triple-dip recession....
View ArticleThe Inconvenient Truth of Manufacturing Skills
As the need for businesses to innovate intensifies, skills gaps are being indentified across a plethora of sectors. Most recently, the Global Manufacturing Festival saw speakers discuss how plugging...
View ArticleBig Data: Size Doesn’t Matter
Big data continues to reign supreme. There’s been an explosion in terms of the number of businesses that are talking about it, there’s even an online festival dedicated to it. But, there’s also a...
View ArticleVIDEO: The Long Run Venture
Meet Guy Pattison. He’s a Founding Partner at The Long Run Venture; an organisation that believes entrepreneurs are the key to sustainable economic development. Think Bigger was invited to The Hub in...
View ArticleInnocent Drinks: Fruit Towers from the inside out
What image comes to mind when you think about Innocent Drinks? Here at Think Bigger, we imagine something bright, fresh and natural. It’s a testament to a brand that managed to amplify an initially...
View ArticleBecoming an expert in exports
You’ve made it in the UK, but can you make it anywhere else? That is the question that many UK companies on a fast-track growth path ask themselves. Making the decision to break into new...
View ArticleMobile advertising for the masses
There is no denying that mobile advertising is becoming increasingly important to the wider marketing campaign as mobile continues to erode desktop ad spending and M-commerce accounts for a fifth of...
View ArticleHarnessing the cloud for innovation
Cloud computing has been around for long enough to be considered a mature technology, yet there remains a perception among mid-sized firms that cloud is the preserve of large multi-national...
View ArticleManufacturers must innovate to drive growth
John Hammann, Industry Principal for Manufacturing, SAP UK discusses why innovation is crucial in the continued growth of the UK’s manufacturing industry. Manufacturing – the current landscape...
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